MGT-386: Advanced Crisis Communications Strategies for Public Safety Communications Supervisors (Ball State University)

Enrollment is through the Commonwealth of Virginia Knowledge Center (KC). For students who have an existing KC account with any state agency, click here for enrollment procedures . For students who do not already have an existing KC account, click here for enrollment procedures.

Course Synopsis: This one day course is intended for public safety communications personnel and is delivered by instructors from Ball State University. The course will provide public safety communications supervisors/managers with crisis communications skills needed to effectively respond to media and public inquiries regarding 911 center operations, as well as to communicate effectively with their chain of command during emergency situations. Topics covered include: strategies for rumor identification and mitigation, developing key messages and talking points, interacting with reporters and effective methods and tools for gathering/distributing information via online sources.

Prerequisites:

AWR-212W: Advanced Crisis Communications Strategies for Public Safety Communications Supervisors, accessible here: http://cms.bsu.edu/Academics/CentersandInstitutes/ACCT/Courses/AWR212W.aspx

IS-702, National Incident Management Systems (NIMS) Public Information Systems, accessible here: http://training.fema.gov/is/

Contact:

Kristy L. Bell

Training Coordinator

Virginia Dept of Emergency Management

804-897-9982 (office)